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Every ERP upgrade starts with the same delusion: your business users will be ready on Day 1. They won’t. They can’t. And .
Here’s the truth: your consultants, system integrators, and tech leads walk in with experience, templates, and a playbook. Your business users? They walk in blind. They don’t know what’s coming. They don’t know what’s expected. And when the chaos between design and hypercare hits, they become the weakest link — not because they’re incapable, but because nobody prepared them for the reality of what’s about to happen.
This isn’t about system training. It’s about survival.
ERP programs train users on how to use the system. Almost none train them on what it’s actually like to live through an upgrade. The pressures. The fire drills. The moments when business-as-usual collides with project demands. That gap is where timelines slip, SMEs burn out, and confidence evaporates.
You can throw more PowerPoints at them. You can run another UAT session. But if they don’t understand the experience—what planning really looks like, , —they’ll still be unprepared. And unprepared users don’t just slow things down. They derail them.
I’m done watching projects fail because business users were treated as an afterthought. So I built ERP Survival Training for Business Users—a program designed for the people who actually carry the weight of the upgrade: SMEs, C‑Suite, and Deputy SMEs.
This isn’t about clicking buttons. It’s about three critical phases:
Planning Phase: “What’s Coming and Why It Will Hit Hard”
Delivery Phase: “How to Survive the Fire”
Post-Go-Live Phase: “How Not to Collapse During Hypercare”
When your business users understand the journey, they stop being victims of the process. Decisions get made faster. Stress drops. Confidence rises. And .
This is how you close the gap. Not with more training slides, but with the same level of readiness your tech team already has.
If you’re entering an ERP upgrade, ask yourself: If not, fix it. Before it’s too late.
What’s the fastest way to assess whether business users are truly prepared for an ERP upgrade?